08/14/2017

Frequently Asked Questions

How do I know if I am eligible to apply for the congress?

The main target group of the congress are persons with a disability; non/less disabled persons are only assisting the participation. We kindly ask you to be aware of this fact and we hope for 1:3 accompanying persons in average. Persons with disabilities and their assistants mainly from Europe but also from other countries are invited to participate.


What are the benefits for participating?

“Living in the Encounter” congress started way back in 1998 in Berlin and soon became a worldwide movement for persons with disabilities. Congresses are organized in various regions and are empowering all involved persons. The congress in Belgrade will be our seventh and last event. That being said, it’s your last opportunity to experience this unique congress again.


Why Belgrade?

Belgrade, the European landlocked jewel also known as the “White City”, also experienced painful times in its recent history. These wounds are still visible. In contrast, “Living in the encounter” is a guideline to how peace and cooperation can be achieved within and throughout Europe. Here people with disabilities are taking proactive social roles and are no longer only on the receiving end of support.


How do I register?

Registrations are available from September 2017. To register on time, click here.


When is the registration deadline?

The registration deadline is due to May 2018. Final date is yet to be confirmed.


What forms of payment are accepted?

There are two ways to make the payment:

  1. First option is to pay via official congress web page. At the end of registration process there will be option for online payment. Online payments are made by credit cards and are perfectly safe. Once your payment is complete, you will receive confirmation of successful registration.
  2. Second option is to make the payment via bank transfer. In this case please send an email to Mima Đuričić at info@zivetiususretu.com and she will get back to you with proforma invoice. All bank details will be specified in the invoice.

IMPORTANT: Please note that registration is complete only after the payment has been made.


What is the overall cost of participation?

The overall cost of participation is 360 euros per person in total.


What does the participation fee include?

The participation fee covers all parts of the program, including accommodation in a fine 4 star hotel, food consumption, grand opening ceremony and “Balkan party” attendance, as well as ground transportation to all planned locations and excursions. The additional costs besides above listed ones are not included. Also, please note that part-time participations are not accepted. However, if you wish to arrive earlier or prolong your stay, please let us know on info@zivetiususretu.com and we will get back to you with rates and details.

Registration fee includes:

  • Accommodation in Crowne Plaza Hotel 4* in period 31st May – 3rd June 2018. Breakfast and city tax are included in the rate.
  • 2 coffee breaks per day (filter coffee, selection of teas, mineral water sparkling and still), buffet lunch at hotel with 1 non-alcoholic drink and buffet dinner at hotel with 1 non-alcoholic drink
  • Arrival and departure airport – hotel transfers on 31st May and 3rd June 2018 only.
  • Welcome cocktail on 31st May 2018 non-alcoholic drinks
  • Evening program on 31st May , 1st and 2nd June 2018

 


Are there any entry requirements? Do I need to obtain a visa?

Serbia advocates visa-free entry policy that allows citizens of as many countries possible to visit without previously having to obtain a visa. All European Union citizens, as well as the citizens of the Swiss Confederation, Kingdom of Norway, Republic of Iceland, Russian Federation, Ukraine, Turkey, United States of America and Canada may enter Serbia using only their passports.


I’m registered but unable to attend. What is the cancellation policy?

Registration Cancellation Policy:

In case of cancellation at any stage, bank transfer handling fee (15.00 €) will not be refunded. All cancellations must be electronically mailed:

– Cancellations received up and including December 1st, 2017– full refund minus bank transfer handling fee.

– Cancellations received between December 1st, 2017 and March 1st, 2018 – 50 % will be refunded.

– After March 1st, 2018 – no refund will be made.

In case of force majeure (earthquake, floods, war, terrorist attacks, etc.) participation fee will be refunded in full.


Does the registration fee include transportation costs?

Please note that participation fee includes the transportation costs for all ground services and airport shuttle bus on 31st May and 3rd June 2018 only. However, fee does not include air transport. Reaching the destination is up to participants themselves in the most convenient way possible.


Once my aircraft wheels touch down, can I count on airport assistance?

Yes. Every participant will be greeted at the airport by one of our representatives to assist them with luggage and other formalities. Please note that this applies only for arrivals on 31st May 2018.


Is airport-hotel transfer provided?

Yes, arrival and departure airport – hotel transfers are available on 31st May and 3rd June 2018 only.  Our transportation services combine highest accessibility and utmost comfort. Within minutes from landing participants will be in a brand new, technically impeccable vehicle, fastening a seat belt and enjoying their ride.


Where is the congress taking place?

The congress and lodging for all 600 participants is taking place in a fine 4 star hotel Crowne Plaza, located in the vibrant business and entertainment district of Belgrade, only a couple minutes’ drive away from the city’s main attractions.  In the nearby of the airport, the hotel provides a down-to-earth hospitality with a radiant southern touch, offering modern design, comfort and full disabled access. To find out more about the venue, click here.


What about my accompanying person’s accommodation?

Both participants of the congress and their personal assistance entourage will be accommodated in the main 4 star congress venue, Crowne Plaza. The majority of the available accommodation units are twin rooms.


Is the venue fully navigable for people with mobility disabilities?

Yes, the Crown Plaza hotel has full access for disabled persons.


Will there be first aid or medical services on site?

Yes, first aid kit is available on site. There is no doctor on call at the hotel.


Will there be vegetarian food? Vegan? Special dietary needs?

The hotel restaurant and snack outlets during the congress will offer a range of vegetarian eating options. If you have any other special dietary requirements, make sure you let us know well in advance via email info@zivetiussuretu.com.  Also, please note that the congress is a nonalcoholic event.


What is the official language of the congress?

English, German and Serbian are the official languages of the congress. In case of miscommunication participants are kindly asked to help each other, as already shown useful at previous congresses.


When will I be able to download the full program?

The program consisting of a diversity of local experiences will be available soon.


Where do I collect my badge/wristband?

You will be able to collect your badge right upon the arrival to the hotel, at the registration desk.


Are there going to be some additional activities?

Yes. This year’s program itself is a diversity of local experiences, designed to make you learn about Serbia and Belgrade, consisting of sightseeing, street art performances, opera, gala dinner, as well as a unique dance-themed event called “Balkan party”.


Are you hiring volunteers for the event?

Not for now, but thank you for checking. If the need arises or anything opens up, we will keep you freshly updated through the website and social media.


Who do I talk to if I have any further questions?

For any further questions contact us via email info@zivetiususretu.com. Meantime, make sure to follow us on social media and keep checking the webpage for the newest updates.